RentHQ Help Centre

Step-by-step guides for the marketing tools in your RentHQ account. Each tool has a code (like RHQ-L001) so you can find it quickly.

These are templates, not finished emails. Everything in them can be edited: the subject, the wording, the examples, the call to action. Read each one before you send it, change anything that doesn't fit how your agency works, and make it sound like you.

Start here

Getting started: set up your details first Fill in your agency name, WhatsApp number, logo, colour and FFC numbers once, and every email uses them.

Landlord newsletters

Fifteen ready-made newsletters for your landlords, each in two versions: A (Plain) and B (Design). How to use them.

RHQ-L001Selling a Tenanted Property Sales and rental assessment offers built in, with a lead form and follow-up. RHQ-L002Tenant Vetting The wrong person arrives to move in. Why applications need checking, and why every occupant belongs in the lease. RHQ-L003Should You Represent Yourself at the Tribunal? What the Rental Housing Tribunal does, how a complaint plays out, and why going in unprepared is risky. RHQ-L004Renting Out in a Complex: Scheme Rules and Your Lease Why the scheme rules must form part of the lease, and why the tenant should sign for receipt of them. RHQ-L005Arrears, Recovery and Blacklisting Why acting on day one matters, getting the property back first, and the realistic picture on recovery. RHQ-L006FICA: Why It Protects You Why FICA checks protect the landlord, and what gets checked when a property practitioner is used. RHQ-L007Long-Term, Short-Term or Let-to-Let? Long-term, short-term and let-to-let compared, with a free rental assessment offer. RHQ-L008The End-of-Lease Notice Window The notice landlords must give before a fixed-term lease ends, and what happens if no renewal is signed. RHQ-L009What Happens Before a Viewing Pre-screening before a viewing, and why a verified bank statement is the source document. RHQ-L010Discrimination, Debt Review and Choosing a Tenant What landlords can and can't screen for, why debt review isn't an automatic no, and checking references properly. RHQ-L011When the Complex's Utilities Get Cut Electricity and water cuts to whole complexes, and the warning signs of a scheme in trouble. RHQ-L012Fair Wear and Tear vs Damage Where the line falls between fair wear and tear and damage, and the inspections that prove it. RHQ-L013Deposit Claims and Depreciation Why a damaged item usually can't be claimed at full replacement cost, with a worked example. RHQ-L014Tenant in Breach: What You Must Not Do Why landlords must never lock out or cut off a tenant, and the proper breach process. RHQ-L015Married Tenants: Why We Ask Why the application form asks about marriage, and how it decides who you can recover from if the rent stops.

Need help? Setup and technical questions: [email protected]. Everything else: [email protected].